BitDash Privacy Policy

1. Introduction

Welcome to BitDash ("BitDash", "we", "our", "us"). BitDash operates a digital asset exchange platform that enables users to buy, sell and swap cryptocurrencies, including over-the-counter (OTC) services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BitDash platform, website, and related services (collectively, the "Services").

By accessing or using BitDash, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information including:

• Full name
• Email address
• Phone number
• Residential address
• Date of birth
• Government-issued identification
• Selfie verification or biometric verification
• Payment or banking information
• Wallet addresses

This information may be required to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

2.2 Transaction Information

We collect information related to your activity on the platform, including:

• Digital asset deposits and withdrawals
• Trade history
• Wallet addresses used for transactions
• OTC trade records
• Fiat deposit records via third-party providers

2.3 Technical Information

We may automatically collect technical data such as:

• IP address
• Device information
• Browser type
• Operating system
• Usage logs
• Cookies and analytics data

3. How We Use Your Information

We use your information to:

• Provide and operate the BitDash platform
• Process cryptocurrency trades
• Facilitate fiat-to-crypto transactions
• Comply with regulatory obligations
• Conduct identity verification and fraud prevention
• Improve our services
• Communicate with users
• Detect and prevent illegal activity

4. Third-Party Service Providers

BitDash integrates with third-party providers to enable certain services. We may use third party providers to enable fiat-to-cryptocurrency purchases.

When using these services:

• You may be required to provide information directly to the provider
• Their own privacy policies apply
• BitDash does not control their data practices

Users should review the applicable third-party privacy policies before completing transactions.

5. Data Sharing

We may share information with:

• Identity verification providers
• Liquidity providers and OTC partners
• Regulatory authorities when required
• Payment processors and on-ramp partners
• Fraud detection services
• Legal advisors and auditors

We do not sell personal data to advertisers.

6. Data Security

BitDash implements industry-standard security measures including:

• Encryption
• Access control policies
• Secure infrastructure
• Monitoring and fraud detection systems

However, no system is completely secure and users acknowledge inherent risks when using online services.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Regulatory requirements may require us to retain certain records for 5–10 years.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Object to certain processing
• Request data portability

Requests may be submitted to: support@bitdash.app

9. Cookies

We use cookies and similar technologies to:

• Maintain sessions
• Improve platform performance
• Analyze usage

Users may manage cookies through their browser settings.

10. International Transfers

Your information may be processed and stored in countries outside your jurisdiction where data protection laws may differ. By using BitDash, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of the platform constitutes acceptance of the revised policy.

12. Contact Information

BitDash

Email: support@bitdash.app